Last updated: 3 March 2026
At My Colour Cost, support is at the heart of everything we do. We are here to champion both sides of the industry by making shopping simple and accessible for hairstylists, while helping retailers secure consistent, repeat orders. When stylists and retailers thrive together, the whole industry moves forward.
A key focus for us is reducing cart abandonment and increasing completed purchases. To support this, we use smart prompts and practical guidance designed to keep shoppers confident, informed, and ready to check out.
By registering for, accessing, or using the My Colour Cost platform as a retailer, you agree to the following Terms and Conditions and acknowledge the Privacy Policy below.
My Colour Cost is a B2B/B2C marketplace platform designed exclusively for the professional hair and beauty industry.
By accessing or using the platform, you confirm that:
2.1 Each user may hold only one active account per role, including retailer, owner, staff, or self-employed user.
2.2 You are solely responsible for maintaining the confidentiality of your login credentials and for all activity carried out under your account.
2.3 You must notify us immediately at ops@mycolourcost.com if you suspect or become aware of any unauthorised access to your account.
2.4 My Colour Cost reserves the right to suspend or terminate any account that is found to be in breach of these Terms.
2.5 Retailers must complete OTP email verification before their account becomes active.
2.6 Retailer accounts require admin approval before access to the full platform is granted.
By registering as a retailer on My Colour Cost, you agree to:
Failure to comply with these requirements may result in account suspension, removal of listings, or permanent termination without notice.
4.1 All prices must be displayed in British Pounds (£) and must include any applicable VAT.
4.2 Retailers are responsible for ensuring VAT is correctly applied to their products.
4.3 Product images must accurately represent the item being sold. Misleading imagery is not permitted.
4.4 My Colour Cost reserves the right to remove or suspend any listing that breaches platform rules, applicable laws, or these Terms.
4.5 My Colour Cost does not guarantee the accuracy of third-party product information supplied by retailers or other external sources.
5.1 All payments are processed securely through Stripe.
5.2 My Colour Cost acts as a payment facilitator. Funds are collected on behalf of retailers and disbursed via Stripe Connect.
5.3 Payments are subject to Stripe's own terms and conditions.
5.4 My Colour Cost deducts its platform fee from each transaction before transferring funds to the retailer.
5.5 Retailers will receive a breakdown of applicable fees in their payment dashboard.
Stripe Connect Requirement
5.6 Retailers must complete Stripe Connect onboarding in order to receive payouts.
5.7 Failure to complete Stripe Connect onboarding within 30 days of account approval may result in account restrictions, including limitations on selling or receiving payouts.
To help reduce cart abandonment and improve completed purchases, My Colour Cost recommends the following best-practice delivery settings.
Delivery Fees
6.1 Retailers are strongly encouraged to set their delivery fee at £3 or less.
6.2 Our research indicates that shoppers are generally comfortable paying up to £4.99, but fees above this amount can significantly increase the likelihood of cart abandonment.
Free Delivery Threshold
6.3 Retailers are strongly encouraged to set their free delivery minimum spend between £50 and £100.
6.4 To support conversions, My Colour Cost may automatically prompt shoppers when they are close to reaching a retailer's free delivery threshold, encouraging them to increase basket value and complete their purchase.
Why We Do This
7.1 To reduce cart abandonment and improve conversion on mixed-retailer baskets, My Colour Cost caps the total delivery fee payable by the customer in certain circumstances.
When It Applies
7.2 The delivery fee cap applies where:
What the Customer Pays
7.3 In these cases, the customer will pay a maximum total delivery fee of £4.99 for that order.
How the Delivery Fee Is Shared
7.4 The £4.99 delivery fee will be split equally among all retailers included in the order, unless otherwise stated by My Colour Cost in writing.
8.1 Delivery timescales are set and managed by individual retailers.
8.2 My Colour Cost is not responsible for delays caused by third-party couriers or events outside its reasonable control.
8.3 Retailers are responsible for ensuring products are packaged appropriately to prevent damage in transit.
8.4 Any delivery dates or estimates shown on the platform are indicative only and are not guaranteed.
8.5 For mixed-retailer orders, the Delivery Fee Cap terms in Section 7 will apply where relevant.
Customer Cancellations
9.1 Orders may be cancelled within 1 hour of placement, provided the retailer has not yet begun processing the order.
9.2 After this period, cancellation requests are at the retailer's discretion, unless the customer has rights under applicable law.
Retailer Cancellations
9.3 If a retailer cancels an order, the customer will receive a full refund within 5 to 10 business days.
9.4 Repeated retailer cancellations may result in account review, restriction, or suspension.
Refunds
9.5 Refund requests for damaged, incorrect, or missing items must be reported within 48 hours of delivery.
9.6 Supporting evidence, including photographs and delivery confirmation, may be required.
9.7 Approved refunds will be processed within 5 to 10 business days.
9.8 My Colour Cost reserves the right to review and mediate disputes between customers and retailers.
10.1 My Colour Cost charges a platform commission on each completed transaction.
10.2 The current commission rate is set out in the Retailer Dashboard under Billing & Fees.
10.3 Fees may be amended by My Colour Cost on 30 days' written notice to registered retailers.
10.4 Fees are non-refundable once a transaction has been completed, except where required by law.
11.1 All content on the My Colour Cost platform, including logos, branding, design, software, text, graphics, and copy, is the intellectual property of My Colour Cost and is protected under UK copyright and intellectual property laws.
11.2 Retailers retain ownership of their own product images, trademarks, and descriptions, but grant My Colour Cost a non-exclusive, royalty-free licence to host, reproduce, display, and promote such content on the platform and in related marketing materials for the purpose of operating and promoting the marketplace.
11.3 You may not reproduce, distribute, copy, exploit, or otherwise use any platform content without prior written consent from My Colour Cost.
My Colour Cost reserves the right to suspend, restrict, or permanently terminate retailer accounts for any of the following reasons:
Upon termination:
13.1 To the fullest extent permitted by law, My Colour Cost shall not be liable for any indirect, incidental, special, or consequential loss, including loss of profits, loss of goodwill, loss of opportunity, or loss of data arising out of or in connection with use of the platform.
13.2 My Colour Cost's total aggregate liability in connection with any claim arising under or in relation to these Terms shall not exceed the total fees paid by you to My Colour Cost in the 3 months preceding the event giving rise to the claim.
13.3 My Colour Cost does not guarantee that the platform will always be available, uninterrupted, secure, or error-free.
13.4 Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful.
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
Any dispute arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
My Colour Cost ("we", "us", or "our") operates the My Colour Cost mobile application and web platform. We are committed to protecting personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We may collect and process the following categories of personal data:
Account and Identity Data
Transaction and Financial Data
Delivery and Location Data
Technical Data
Communications Data
We process personal data for the following purposes and legal bases:
We do not sell personal data.
We may share personal data with:
All third-party processors are required to process personal data in accordance with applicable data protection laws and appropriate contractual safeguards.
We retain personal data only for as long as necessary for the purposes set out in this Privacy Policy, including to satisfy legal, tax, accounting, and regulatory requirements.
Typical retention periods are:
When an account is deleted, personal data will be deleted or anonymised unless retention is required by law.
Our platform uses cookies and similar technologies to:
You may manage cookie preferences through your device settings or in-app preferences where available. Please note that disabling essential cookies may affect platform functionality.
Subject to applicable law, you have the right to:
To exercise your rights, please contact: ops@mycolourcost.com
We will normally respond within 30 days of receiving your request.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been infringed.
We implement appropriate technical and organisational measures to protect personal data, including:
While we take security seriously, no system is completely secure. If we become aware of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify affected users and the ICO as required by law.
Where personal data is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place, such as:
My Colour Cost is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If you believe that a child has provided personal data to us, please contact us immediately so that appropriate action can be taken.
We may update these Terms and this Privacy Policy from time to time.
Where we make material changes, we may:
Continued use of the platform after any updates take effect constitutes acceptance of the revised Terms and Privacy Policy.
For any questions about these Terms, your account, or this Privacy Policy, please contact:
Email: ops@mycolourcost.com
My Colour Cost
Empowering the hair and beauty industry, one order at a time.
Last updated: 3 March 2026